Frequently Asked Questions

Products and routines

Which product claims apply?: Claims vary by formula. Refer to the individual product page and packaging for the claims, ingredients, directions, and warnings that apply to that product.
Are LUVBOD products suitable for sensitive skin?: Skin is individual. Follow the product directions, patch test first, and introduce one new product at a time. Stop use if irritation occurs. Ask an appropriate healthcare professional about medical conditions, pregnancy, nursing, allergies, or prescription treatments.
What order should I use products?: A general face-care order is cleanser, toner, serum, eye care, moisturizer, then sunscreen in the morning. Follow each product's directions and avoid combining active ingredients unless the instructions or a qualified professional say they can be used together.

Where does LUVBOD ship?: LUVBOD currently ships only to addresses within the United States. We do not offer international shipping at this time.
When will my order arrive?: Orders are usually processed within 1–2 business days, excluding weekends and U.S. holidays. Available shipping methods, charges, and delivery estimates are shown at checkout. Tracking is emailed when the order ships.
Can I change or cancel my order?: Email contact@luvbod.com immediately. We will try to help before fulfillment begins but cannot guarantee changes afterward.
What is the return policy?: Eligible unopened and unused products may be requested for return within 30 calendar days after delivery. Contact us before sending anything back. See the complete Refund Policy for eligibility, damage, reaction, shipping, and refund details.
What if an item arrives damaged or incorrect?: Email us within 7 days with your order number and clear photographs of the product, shipping label, and packaging.

Email contact@luvbod.com. We aim to respond within one business day.