Last updated: September 9, 2026

We want you to feel confident purchasing from LUVBOD. Because skincare, body care, and hair care products are personal-care items, these return rules help protect product quality and customer safety.

Return window and eligibility

You may request a return within 30 calendar days after delivery. For a preference return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Opened or used products cannot be returned because of preference.

Do not mail a return without authorization. Email contact@luvbod.com with your order number, the item you want to return, and the reason for the request. If approved, we will provide return instructions and the correct return address. Items sent without authorization may not be accepted.

Damaged, defective, leaking, or incorrect items

Inspect your order when it arrives. Contact us within 7 calendar days after delivery if an item is damaged, defective, leaking, or incorrect. Include your order number and clear photographs of the product, shipping label, and packaging. If approved, LUVBOD will arrange an appropriate replacement or refund and cover reasonable return-shipping costs when a return is required.

Reactions or sensitivity

Stop using a product if irritation or an unexpected reaction occurs and seek medical care when appropriate. Email us with your order number, product name, lot or batch code, when and how the product was used, and a description of what occurred. We may request photographs or additional information so the report can be reviewed and, where appropriate, shared with the responsible manufacturer. This process does not replace medical advice and does not guarantee a refund; each request is reviewed individually and in accordance with applicable law.

Non-returnable items

We cannot accept preference returns for opened or used personal-care products, items not purchased directly from luvbod.com, unauthorized returns, requests made after the return window, gift cards, or products clearly marked final sale. This does not limit rights that cannot legally be excluded.

Return shipping and original shipping charges

For an approved preference return, the customer is responsible for return shipping. Use a trackable shipping method; LUVBOD is not responsible for a return before it reaches the authorized return address. Original shipping charges are nonrefundable unless the return results from a LUVBOD error or applicable law requires otherwise.

Refunds

We generally inspect an authorized return within 5 business days after it arrives and email you with the decision. If approved, the refund will be submitted to the original payment method within 2 business days after inspection. Your bank or card issuer may take up to 10 additional business days to post the credit. Contact us if 15 business days have passed since refund approval and the credit is not visible.

Exchanges

We do not offer direct exchanges. The fastest option is to return an eligible item and place a new order after the return is approved.

Cancellations and order changes

Email contact@luvbod.com immediately if you need to cancel or change an order. We will try to help before fulfillment begins, but we cannot guarantee changes or cancellation after that point. Once fulfillment begins, the normal return rules apply after delivery.

Contact

Start every return, refund, damage, or reaction request by emailing contact@luvbod.com.